Return Policy
Delivery & Return Policy
At Rochester Running Company, we want you to love your gear. If for any reason you’re not completely satisfied with your purchase, just reach out to us—we’ll make it right.
You can call us at (585) 417-5575 or email us, and we’ll figure something out together. We evaluate all returns and exchanges on a case-by-case basis because every runner (and every pair of shoes) is different.
Our goal is simple: keep you moving comfortably and confidently.
Not the Right Fit? We’ve Got You
In-Store Returns
Prefer to bring your purchase back in person? No problem. Just stop by Rochester Running Company during store hours and one of our team members will be happy to chat with you. We’ll look at your situation together and figure out the best solution.
Online Returns
If you ordered online and something isn’t quite right, don’t stress. Just give us a call at (585) 417-5575 or send us an email, and we’ll work it out together. We handle returns on a case-by-case basis, with the goal of keeping your experience simple and stress-free.
Exchanges
Need a different size, color, or style? No worries! Just bring your item back to the shop or reach out at (585) 417-5575 or by email. We’ll work with you to get the right gear in your hands. Like our returns, exchanges are handled on a case-by-case basis, always with the goal of keeping you comfortable and happy.